Usually, after initially setting up the smart plug, customers take it out of the effective range of their home network and then get surprised when they can’t get the smart plug to work.

If you’re still having trouble getting your smart device to connect to Wi-Fi, then check the signal strength. This will allow your device to connect to your Wi-Fi without any issues. You can do so by going into the admin control panel for your router through the web interface.Īfter that, just go into settings and switch the Wi-Fi Channel from 5GHz to 2.4GHz. So, the most probable fix for this issue is to switch your network bandwidth to 2.4GHz and try to connect to the network again. The majority of the time, this issue is because customers are not aware that their device cannot connect to a 5.0GHz bandwidth connection. Log in to your account and check the status of your smart device.Īnother very common issue that most customers run into is getting their smart plug connected to their home network. Tap Clear all data and then launch the app from your home screen. You can do so by simply going into settings and then app settings.įrom there, click on the app and navigate to storage options. If that does not work, then remove the device from the Alexa app and rediscover it after the power cycle process.Īfter doing all that, if your device is still not working with Alexa, then you should try reinstalling the app or clearing the app data. You can do so by simply unplugging the Kasa smart plug and plugging it back in. Usually, due to the connection getting dropped at some point in the day, your smart device may show offline in the Alexa app.įirst of all, you need to power cycle your device in case it does not boot up correctly. You can potentially sort out this issue by following the mentioned fixes. Luckily, most of the time, it is a minor bug. One common issue with these smart devices is that sometimes they won’t work properly with Alexa.Įither the Alexa app won’t recognize your device, or your device status will be shown as offline even though it is powered on. In this case, you should immediately contact your supplier and demand a replacement order. In case the power supply is working properly, but your plug is still not turning on, then it is likely that your smart device got damaged during shipping. You can also try replacing the power outlet and then turning on your smart device to see if that fixes the problem for you.

You can also use a multimeter to check the voltage. You can easily do so by plugging in other appliances to see if they turn on. The first thing you have to do is double-check whether or not the power outlet is working properly. This is one of the reasons why your smart plug is not turning on. If you’re having trouble getting your Kasa smart plug to power on then, there is likely some issue with your power outlet.Ī faulty outlet will not supply your smart device with the proper flow of electricity. Let us go through a few common Kasa smart plug problems and how you can easily troubleshoot them. Kasa products are known for their reliability, but sometimes, even the best products can malfunction. Kasa Smart Plug Problems (Troubleshooting) They are energy efficient, and you can even schedule these switches to turn off or on at the specified time. You can also connect the smart plug with Alexa to control your appliances remotely. So, be sure to browse through the plugs offered here, and you might just find the right deal. You will be able to stick to a reasonable budget while upgrading the ecosystem in the whole house.

Kasa smart plug setup with alexa